Refund Policy for IPTV Website

At viptv.my, we strive to provide high-quality services and customer satisfaction. This Refund Policy outlines the circumstances under which we offer refunds for our VIPTV services. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds: a. Refunds will only be provided in the event of server issues or service disruptions that significantly affect the usability of our VIPTV services during the subscription period. b. Refunds will not be granted for reasons unrelated to service interruptions, such as a change of mind or dissatisfaction with the content or features provided.
2. Process for Requesting Refunds: a. To request a refund, you must submit a detailed refund request within 3 days from the date of the reported server issue or service disruption. b. The refund request must include relevant information, such as your account details, the specific issue experienced, and any supporting evidence, such as error messages or screenshots.
3. Evaluation of Refund Requests: a. Each refund request will be carefully reviewed by our support team to assess the validity and impact of the reported server issue or service disruption. b. We may require additional information or cooperation from you during the evaluation process.
4. Refund Decisions: a. If our support team determines that the reported issue or disruption is valid and has significantly impacted your ability to use our VIPTV services, we will approve the refund request. b. Approved refunds will be issued in the original payment method used for the purchase within a reasonable period of time.
5. Exclusions: a. Refunds will not be provided for any other reasons not explicitly stated in this policy, including but not limited to customer dissatisfaction, change of mind, or inability to access the services due to issues beyond our control (e.g., Internet service provider problems, device compatibility issues). b. Refunds will not be granted if the reported issue is due to misuse, unauthorized modifications, or non-compliance with our terms and conditions.
6. Changes to the Refund Policy: We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
7. Contact Us: If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at WhatsApp +60 1153811255 or email: support@viptv.my.

By purchasing and using our VIPTV services, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Refund Policy.